“MedAssets’ revenue cycle solutions have made immediate and substantial impacts for DHMC’s revenue cycle. Operationally, MedAssets has provided our revenue cycle managers with a broader scope to work with, and as a result, a greater sense of accountability throughout the entire billing cycle. MedAssets’ workflow functionality and reporting capabilities have significantly improved accountability throughout the revenue cycle including managing errors, rejects and denials.”

– Kim Mender, Dartmouth-Hitchcock Medical Center’s Director of Revenue Management Operations

Located in Lebanon, New Hampshire, Dartmouth-Hitchcock Medical Center (DHMC) is a modern tertiary care teaching hospital, research center and clinical facility. DHMC is internationally renowned, nationally ranked and regionally respected. They integrate high-quality patient care, advanced medical education and translation research to provide a full spectrum of healthcare.

• Licensed Beds: 342
• Modern Tertiary Care Teaching Hospital
• New Hampshire’s Only Academic Medical Center

Since going live on MedAssets revenue cycle solutions in July 2005, DHMC’s billing cycle efficiencies and claims volume have increased without any increase in their revenue cycle FTE resources. DHMC has experienced a higher percentage of clean electronic claims, a reduction in A/R days and increased automation spanning the entire revenue cycle. DHMC’s Medicare A/R days are at 19 from 27 days – a 30% reduction, their Managed Care A/R days are at 33 from 40 – an 18% reduction, and their Cigna A/R days are at 22 from 30 – a 27% reduction. Aside from the financial improvements, DHMC has also improved the overall efficiency and effectiveness of their business due to the valuable insight and visibility provided by MedAssets reporting and analysis capabilities.

• Institutional clean claims rate is at 97%
• Professional clean claims rate is at 95%
• A/R day reduction averaging at 25%