| Point-of-Service Collections |
| Improve the ability to collect patient balances before discharge with staff training and best practice policies. |
- Provides recommendations to maximize collections within a best practice access environment
- Improves accuracy and validity of information and revenue collection
- Increases overall customer satisfaction, reducing complaints from patients as well as physicians
- Ensures a patient-centric approach to collecting patient responsible fees on the front-end of the revenue cycle
- Educates patients on their financial responsibility and improves customer service
- Helps sustain improvements in collections with training program
- Offers scripting and role-playing to help staff communicate with patients
- Provides initial education and continuous monitoring and re-education in insurance verification, pre-registration and registration as well as calculating expected patient liabilities
|
|
|
|
|