Our main goal is to administer a competitive yet fair contract bidding process as outlined above. Gathering and analyzing vendor feedback concerning perceived issues with our process assists us in evaluating overall process effectiveness and is a key driver of process improvement. To this end, MedAssets Supply Chain Systems has developed a formal vendor grievance submission process.
Suppliers who believe they were unfairly excluded from participation or otherwise feel that the company inappropriately deviated from its published guidelines culminating in the awarding of a MedAssets contract, may contact the company directly via email grievances@medassets.com within thirty days following the completion of the bidding process.
1. MedAssets will respond back immediately via email to acknowledge receipt.
2. MedAssets will review the claim and respond within 90 days.
3. The response will include a summary of the conduct of the review and its findings which may include specific award decision rationale as well as any non-proprietary information which can be shared; and information regarding actions to be taken by MedAssets to correct or improve future process execution based upon these findings.
Additionally, if there are any questions or concerns relative to our published Standards of Business Conduct, our company policies, or if in dealings with MedAssets, unethical or improper conduct is suspected, please help us by reporting these issues. We realize that certain topics may be sensitive and open communication may be difficult. For these reasons, we have created a Helpline for our directors, officers, employees, customers, vendors, shareholders and other interested parties. The Helpline is an avenue for interested parties to report concerns or raise questions in an anonymous and confidential manner. Interested parties may reach the toll-free independent external Helpline at or via the internet at National Hotline Services (Company ID: MED). Our Standards of Business Conduct as well as detail information pertaining to the Helpline may be located in the Corporate Governance area of the company’s website.
HGPII Independent Evaluation
MedAssets supports the Healthcare Group Purchasing Industry Initiative independent supplier grievance review process. If a supplier continues to have concerns after following the MedAssets Grievance Process stated above, the supplier may then request an independent and unbiased third party evaluation through the HGPII Independent Evaluation (HGPII Evaluation).
Additional information about this process can be found at; http://www.healthcaregpoii.com/abouthgpii/independentevaluation.html